100% Vegan · Cruelty Free · Dermatologically Tested · 5% donated to animal shelters
FAQs

Let’s clear a few things up.

Answers to common questions about The Cocofond, our products, orders, returns and conscious brand commitments.

About Cocofond

The Cocofond is a skincare and personal care brand focused on everyday face, body and hair care. We create thoughtful, easy-to-use products inspired by ingredients we love and designed for real routines.

Yes. Our products are 100% vegan.

Yes. We are cruelty free and do not support animal testing.

Our products are dermatologically tested. Please refer to the individual product page and packaging for product-specific information.

Absolutely. Skincare doesn’t need a gender. Our products are designed for anyone who wants to take care of their skin and hair.

Products

Our current collection includes five products: Hair Growth Serum, Vitamin C + E Face Serum, Face & Body Cleanser, Body Lotion and Night Cream.

Yes. It is designed for both face and body.

The Body Lotion is formulated for body care. For your face, we recommend using products specifically designed for facial skin.

Follow the directions on the product packaging. If you’re introducing an active serum into your routine, start gradually and patch test first.

Yes, if your skin tolerates it and the product directions recommend nightly use.

Skincare is not an overnight process. Results vary depending on your skin, routine and consistency. Give your routine time and follow the recommended usage consistently.

Yes. We recommend daily broad-spectrum sunscreen as part of your daytime skincare routine.

Orders & Delivery

You can shop through our website as well as our official marketplace stores on Amazon and Flipkart.

Once your order is shipped, you’ll receive the available tracking information through your registered contact details.

Orders may be cancelled before dispatch, subject to the order status and our cancellation policy.

Returns & Refunds

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the product arrived damaged, defective or incorrect.

Please contact us as soon as possible with your order number and clear photographs/video of the package and product.

Once a refund is approved, the amount will be processed according to the payment method and applicable banking/payment-provider timelines.

Animal Welfare

We commit 5% of our earnings towards animal shelters and animal welfare initiatives.

We intend to share updates about supported shelters and initiatives as our programme grows.

Distribution & Business

Yes. Visit our Become a Distributor page and submit your details.

Yes. We offer corporate gifting and bulk gifting options for companies, events and special occasions.

Still have questions?

Email us at wecare@thecocofond.com. We’ll help you out.